Returns & exchanges
I gladly accept returns and exchanges *Personalized items can not be returned
Contact me within 14 days of delivery
Dispatch items back within: 30 days of delivery
I don't accept cancellations But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalized orders
Digital downloads also can not be returned.
Conditions of return Buyers are responsible for return postage costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Processing
Predesigned Bookmarks ship within 2 days
All other items take 3-5 days to be made before they are shipped
Shipping
New Moon Technocraft is located in Toronto, Canada.
Items within Canada will be shipped by Canada Post via ChitChats. Tracking will be provided at the time of shipping.
Items shipping to the USA will be by ChitChats. Tracking will be provided at the time of shipping.
Items shipping to all other parts of the world will be by Canada Post International Package and will take 5- 20 days.